A complete view of the cloud
We are not dependent on the underlying infrastructure. This is one of our core values. CloudMerge CONTROL® originated in part from this chain of thought. This service offers us insight into the performance of our cloud partners. We can monitor and report response times, availability and costs in real-time. In doing so we can make the right choices at a moment’s notice based on various criteria. At the same time, it enables us to intervene whenever necessary. Our service desk has eyes on screen 24/7, so as a customer you can expect maximum business continuity.
These are three questions we hear a lot
Fortunately, we’ve got the answers…
How long does it take for you to take action if there’s a malfunction at night?
> Our service desk is manned 24/7. There is no engineer getting called out of bed, but instead we have an alert service desk employee present who will take immediate action should something occur.
Is it possible to compare performance of the different cloud providers?
> Certainly. This is a crucial element for us in determining the best environment for an application.
Imagine one platform turns out to be considerably cheaper than another, is it possible to easily move the application load in this case?
> This differs per application. In particular the underlying data (quantity) and the possible dependencies are determining factors. However, we will do our very best to realise it. We have something to prove after all: the right workload in the right place!
Monitoring the functionality of all components that make up our service 24 hours a day, 7 days a week, but also the monitoring and optimising of performance with regards to infrastructure, applications, databases and processes in general – that’s staying informed.
We can identify, analyse and report changes on all layers of the environment with regards to incident and problem management, as well as audits. And that’s not all. We can also gather data to determine as well as prove the root cause of a problem. Subsequently, we will present solutions and/or steps to solve the problem. We also report all possible metrics of an environment online and in real-time if desired.